If **Sync i-consult** has stopped pulling your appointments across, work through this checklist from the top. Most sync problems come down to the extension being out of date, not being logged into i-consult, the wrong EMR page being open, or more than one Xestro tab confusing things.

```callout kind="info"
**What Sync i-consult does:** you set how many days ahead to look (1 to 14, default 7) and the extension sweeps your Xestro day view for that window, then opens the i-consult import page to reconcile the appointments. If any step in that chain is off, the sync can stall.
```

## First-aid checklist

```steps
1. **Update the extension.** Open the **Help** button in the toolbar. A red dot there means a new version is available, so update to it, as sync fixes ship in newer versions.
2. **Check you're logged into i-consult.** The sync opens the i-consult import page; if your i-consult session has expired, log back in and try again.
3. **Open the right EMR page.** Sync reads your **Xestro day view** for the appointment window. Make sure that view is open and showing the day(s) you expect before you sync.
4. **Refresh your tabs.** Refresh the Xestro tab and the i-consult tab. If the toolbar shows "Reconnecting…", a refresh usually clears it.
5. **Use a single Xestro tab.** Multiple Xestro tabs (or windows) aren't supported and can cause sync to fail. Close the extras so just one Xestro tab is open.
6. **Keep i-scribe and the EMR in the same browser window.** The extension can't bridge separate windows, so keep them side by side in one window.
7. **Try the sync again** and watch the success toast, which reports how many appointments were created, changed, cancelled or unchanged (and how many were skipped as past or as invalid mobiles).
```

```callout kind="warning"
**Multiple Xestro tabs aren't supported** (Jira MDP-780). More than one open Xestro tab can cause upload failures and page freezes during sync. Stick to a single active Xestro tab.
```

## If sync runs but appointments are missing

A sync can complete and still leave out appointments on purpose:

- **Past appointments are skipped.** Only upcoming appointments in your chosen window are synced.
- **Appointments with an invalid mobile are skipped.** The number must be a valid Australian mobile (`04########`).
- **Only "New Consult" appointment types create episodes.** Types you've classified as Follow-up or Excluded are skipped by design.

The success toast tells you how many were excluded and why, so check those counts before assuming sync is broken.

```callout kind="info"
**Clicked Sync and ended up on a site you can't log into?** The **Sync i-consult** button shows for everyone, including users who aren't set up for i-consult yet. If that's you, the button takes you to i-consult to get set up rather than syncing. If you should already have i-consult access, check you're logged in (step 2).
```

```faq
### Patients aren't getting their SMS after a sync. Is that a sync failure?
Not usually. That's typically a missing or invalid mobile on the patient's record. See [Patients aren't receiving the SMS](/browser-extension/patients-not-receiving-sms).

### How far ahead can I sync?
Between 1 and 14 days, with 7 as the default. Set the days in the box next to the Sync i-consult button.

### Still not working after the checklist?
Capture your extension version and what you clicked, then report it. See [Getting help & reporting a problem](/browser-extension/getting-help-and-reporting-a-problem).
```