A patient finished their questionnaire and the history is in i-consult, but it didn't land in **Gentu** or **Genie**. The most common reason is that saving to the EMR is turned off: the history only writes back to your EMR when the export setting is enabled. Work through the checks below.

```callout kind="info"
The history showing in i-scribe and the history saving to your EMR are two different things. This page is about the **save-to-EMR** step. If the history isn't in i-scribe at all, start with [The history isn't showing in i-scribe](/i-consult/history-not-showing-in-i-scribe).
```

## 1. Is Medical History Export enabled?

This is the setting that turns saving to the EMR on or off. If it's **Disabled**, nothing writes back, even for completed episodes.

```steps
1. Go to **Settings → Integrations**.
2. Open your EMR card (**Gentu** or **Genie**) via **Details →**.
3. For Gentu, find **Template Settings → Medical History Export**.
4. Confirm it's set to an export method, not **Disabled**.
```

```callout kind="warning"
If **Medical History Export** is set to **Disabled**, the history will not be saved to your EMR. This is the single most common cause of a missing export.
```

## 2. Check the export method (Gentu)

For Gentu, **Medical History Export** offers two ways to save:

- **PDF Attachment**: attaches the medical history as a PDF to the patient record in Gentu.
- **Correspondence**: creates an outgoing correspondence in Gentu. When you choose this, you also pick a **Letter Template**.

```steps
1. In the Gentu integration settings, set **Medical History Export** to **PDF Attachment** or **Correspondence**.
2. If you choose **Correspondence**, select a **Letter Template**.
3. Click **Save Settings**.
```

## 3. Check the appointment-type mapping

The history saves for appointment types that are set up for i-consult. If a patient's appointment type isn't mapped, the episode (and its export) may not be created.

```steps
1. In the integration settings, find the **Appointment Types** section.
2. Confirm the patient's appointment type is included in the **New Patient** mapping.
3. For Genie, appointment types sync from Genie; for Gentu, set the types that indicate a new patient.
4. Save your settings.
```

```callout kind="info"
The UI term is **Gentu** (you may know the company as Magentus, but in i-consult it's always **Gentu**).
```

## 4. Are you still within the grace period?

After a history is exported, there's a **grace period** that lets clinicians edit the history. Once that period passes, or the appointment is near, the notes lock.

```steps
1. If you were expecting to edit an exported history and can't, the grace period may have passed and the notes have locked.
2. Check the appointment date; exports lock as the appointment approaches.
3. If you need a locked note changed, contact Akuru support.
```

```callout kind="info"
For the full setup of EMR export (methods, templates, and the grace period), see [Send the history to your EMR](/i-consult/send-history-to-your-emr).
```

## Still not saving?

If export is enabled, the method and mapping are set, and you're within the grace period but the history still isn't in your EMR:

- Confirm the episode is **Completed** (see [What the episode statuses mean](/i-consult/what-episode-statuses-mean)).
- Contact Akuru support with the patient's name and appointment date so we can check the export record.