If a patient hasn't started their pre-visit questionnaire (the episode is still **Pending** and the appointment is coming up), you can send the SMS link again from the dashboard. The patient gets the same link as before, so they can pick up where they left off.

```callout kind="info"
First check why the patient hasn't engaged. If the episode is **Pending** but the appointment is still days away, the reminder may simply not have been sent yet. The link goes out based on the clinician's **Days Before Appointment** setting, not the moment the episode is created. Resend only once you'd expect the patient to have received it.
```

## Resend the SMS

```steps
1. On the **Dashboard**, find the patient's episode. Use the search box (*Search by patient name...*) or, in the secretary view, the clinician filter to narrow the list.
2. Open the episode to view its details.
3. Resend the questionnaire SMS to the patient's mobile. [VERIFY: exact resend control label/location on the episode detail page]
4. Confirm the patient's **Mobile Phone** on the episode is correct first. If the number is wrong, the resend will go to the wrong phone.
```

## What the patient receives

The patient gets an SMS containing their unique questionnaire link. Resending sends the same link, so:

- A patient who hasn't started yet opens it to the landing page (**Welcome to Your Pre-Visit Questionnaire**) showing their clinician's name and practice, then verifies their date of birth before starting.
- A patient who started but didn't finish resumes exactly where they left off. Their progress is saved automatically, so nothing is lost.

```callout kind="info"
The link is time-limited: it's valid from the day before the appointment through to the day after. Resending doesn't extend that window, so resend within the appointment period.
```

## If resending doesn't help

- The patient says no SMS ever arrived → check the mobile number on the episode, then see ["My patient didn't get the SMS"](/i-consult/patient-didnt-get-sms).
- The send date or time looks wrong → see [The SMS date/time looks wrong](/i-consult/sms-date-time-wrong).

## Related articles

- [Managing episodes as a secretary](/i-consult/managing-episodes-as-a-secretary): finding episodes and using the dashboard filters.
- [Add a patient on a clinician's behalf](/i-consult/add-a-patient-on-behalf): creating an episode manually.