## What to do when your microphone isn't recording...

### Troubleshooting:

1. **Review normal microphone behaviour**
    1. **See video below - in "Supporting videos and information" section***\\- "1. Review normal microphone behaviour"*
2.  If using i-scribe microphone,**confirm that microphone is not muted:**\*\*

                                     **\*\*Green** = Not muted                       **Red** = MutedBlock Field
3.  Check the microphone's**physical connection(s**) 
    1.  Try using the in-built microphone
4. **Adjust browser settings** to allow microphone
    1. *See video below***\\- in "Supporting videos and information" section***\\-**"2. Adjust Browser Settings"*
    2.  Additional tip: If you notice your microphone is working sometimes but not others, then make sure to set your microphone as the default option.
5. **If using Apple, adjust Apple microphone settings**
    1.  Refer to below**\\- in "Supporting videos and information" section***\\-* \_"3. Apple Safari and Apple Sound Settings"   \_
6. **If using Windows 7/8/10/11**
    1.  Turn off "Listen to this device"
        1.  Refer to below**\\- in "Supporting videos and information" section***\\-* "*4. On PC, turn off "Listen to this device"*
7. **Try using Google Chrome** (if on a computer or laptop - whether mac of PC)
8.  Try using Safari (if on an Apple mobile device)
9. **Update your browser software** (and other software)
10.  After updating software,**turn the device off and on**
11. **Turn computer bluetooth off**

Some issues arise from a poor input to the microphone. These tips can help the microphone receive a clear signal from the user:

-   Speak slowly 
-   Clearly enunciate
-   Face the microphone and remain as close as possible

### **Supporting videos and information:**

**1. Review normal microphone behaviour:**

```video provider="loom" url="https://www.loom.com/share/59d6680e419b4c14a6ea22938ddd271a"
```

\*\*2. Adjust Browser Settings:

\*\*The video below shows the various settings for Google Chrome because we've found that to be the most reliable browser:

```video provider="loom" url="https://www.loom.com/share/035442c3e3904d0f92c0b624061ffa4d"
```



**3. Adjust Apple Safari and Apple Sound Settings**

Follow the numbers in the screenshots below to enable the microphone for i-scribe in the Apple**Safari** settings.

```image media="112"
```

```image media="113"
```

Follow the numbers in the screenshots below to enable the microphone for i-scribe in the Apple**Sound** settings.

-   Click "Sound" (number 1 below)
-   Then "Input" (number 2 below)
-   Select the appropriate microphone from the list
-   Turn "Input Volume" (number 3 below) up to at least 60%

```image media="114"
```

**4. On PC, turn off "Listen to this device"**

-   Make sure the setting below is turned off (see screenshot below).
    -   This setting can be found in different locations, depending on the version of windows you are using.

```image media="115"
```

***Please let us know if you have any other questions***