## What to do when your microphone isn't recording...

### Troubleshooting:

1. **Review normal microphone behaviour**
    1. *See video below - in "Supporting videos and information" section - "1. Review normal microphone behaviour"*
2. If using i-scribe microphone, **confirm that microphone is not muted:**

```image media="189" caption="Green = Not muted    Red = Muted"
```

3. Check the microphone's **physical connection(s)**
    1. Try using the in-built microphone
4. **Adjust browser settings** to allow microphone
    1. *See video below - in "Supporting videos and information" section - "2. Adjust Browser Settings"*
    2. Additional tip: If you notice your microphone is working sometimes but not others, then make sure to set your microphone as the default option.
5. **If using Apple, adjust Apple microphone settings**
    1. Refer to below - in "Supporting videos and information" section - *"3. Apple Safari and Apple Sound Settings"*
6. **If using Windows 7/8/10/11**
    1. Turn off "Listen to this device"
        1. Refer to below - in "Supporting videos and information" section - *"4. On PC, turn off 'Listen to this device'"*
7. **Try using Google Chrome** (if on a computer or laptop - whether mac or PC)
8. Try using Safari (if on an Apple mobile device)
9. **Update your browser software** (and other software)
10. After updating software, **turn the device off and on**
11. **Turn computer bluetooth off**

```callout kind="info"
Some issues arise from a poor input to the microphone. These tips can help the microphone receive a clear signal from the user:

- Speak slowly
- Clearly enunciate
- Face the microphone and remain as close as possible
```

### Supporting videos and information:

**1. Review normal microphone behaviour:**

```video provider="loom" url="https://www.loom.com/share/59d6680e419b4c14a6ea22938ddd271a"
```

**2. Adjust Browser Settings:**

The video below shows the various settings for Google Chrome because we've found that to be the most reliable browser:

```video provider="loom" url="https://www.loom.com/share/035442c3e3904d0f92c0b624061ffa4d"
```

**3. Adjust Apple Safari and Apple Sound Settings**

Follow the numbers in the screenshots below to enable the microphone for i-scribe in the Apple **Safari** settings.

```image media="112"
```

```image media="113"
```

Follow the numbers in the screenshots below to enable the microphone for i-scribe in the Apple **Sound** settings.

- Click "Sound" (number 1 below)
- Then "Input" (number 2 below)
- Select the appropriate microphone from the list
- Turn "Input Volume" (number 3 below) up to at least 60%

```image media="114"
```

**4. On PC, turn off "Listen to this device"**

- Make sure the setting below is turned off (see screenshot below).
    - This setting can be found in different locations, depending on the version of windows you are using.

```image media="115"
```

***Please let us know if you have any other questions***