## When there's a network disruption, you may see the following error. Follow the steps below to resolve the issue.

```image media="168"
```

This error typically indicates a temporary interruption in your internet connection. The software is attempting to retrieve any potential missing components of the transcript.

**Steps to resolve this issue:**

**1. Click "Retry":**

-   This action prompts the software to try and retrieve any missing parts of the transcript.
-   When you click "Retry" you may see the following pop-up:

```image media="169"
```

-   -   Wait 2 minutes (approx.)
-   If the missing parts of the transcript still haven't appeared (and/or if you're still seeing the "Re-processing" error above) confirm the internet is working (e.g. by checking a few different websites)  If you've followed the above steps (and the internet is working), you can continue to the next step: "**Refresh**" the browser by clicking this button  (the button may look different if you're using a different browser).Block Field

**2. After Refreshing the Browser, if the pop-up is still present, you can click "Cancel":**

-   This action will allow you to proceed with output generation using the available portion of the transcript.



*The above steps retrieve all available portions of the transcript.*

**Additional Tips:**

- **Check Your Internet Connection:** Ensure a stable internet connection to minimise the occurrence of network errors.
- **Contact Support:** If the issue persists after following these steps, please reach out to our support team for further assistance.