## The most efficient process in this scenario is to click "Forgot Password". Please refer to the steps below:

1. At log-in, enter your email address and click "Continue" (shown with red box below):

```image media="171"
```

2. Click "Forgot password?" (shown with the red arrow below) and follow the steps.

```image media="172"
```

*Please let us know if you have any questions*