## The above issues usually occur when the system is uncertain about some details. Below are steps to improve these issues.

### Why this occurs?

-   When the system is unsure about some details, it can choose to select ambiguous terms (in an attempt to avoid making a mistake)

### How to fix this issue?

-   It helps to**clearly tell the system** information such as the patient name. A convenient way to do this is to start the transcript with:
-   The clinician saying: "Patient is*name, she/he* is a here for*reason for visit*"  Some users prefer to say this before the patient is in the room  Some users prefer to type this into the transcript before clicking "Start":   As a side note, in general, at the end of a consult, it's also helpful to summarise other key information:*"The diagnoses are... "**"The plan is... "*Block Field
- **A quick way to change the patient name** or pronouns is with the Adjustor Tool
    - [Click Here](https://help.akuru.com/i-scribe/how-to-use-adjustor-tool)
-   Sometimes issues of incorrect names can be due to**an incorrect dictionary entry**. It is useful to periodically review your dictionary:
    - [Click Here](https://help.akuru.com/i-scribe/how-to-use-the-dictionary)
- **Sometimes "Fix Name" doesn't work perfectly**. Here are some tips for that issue:
    - [Click Here](https://help.akuru.com/i-scribe/fix-name-not-working)