Frequently asked questions

No. The questionnaire is not mandatory. Completing it beforehand helps your clinician prepare and gives you time to organise your thoughts, but if you don't finish it your clinician will still see your appointment and can collect your history during the consultation as usual.

Yes. You can type or speak each answer, whichever feels more natural, and you can switch between the two at any time. When you speak, your words are transcribed to text automatically.

The questionnaire is in English today. Additional language support may come in future.

Yes. Your progress is saved automatically, and you can resume on the same link before your appointment.

Yes. Your link is unique and time-limited, you verify your identity with your date of birth before it opens, and all data is stored in Australia. See Is my patient data safe? for the full detail.

No. It is an optional preparation step for the patient. You are not blocked from running the consultation if a patient hasn't completed it; you simply collect the history during the appointment as you normally would.

English today. Other languages may be added in future.

Yes. The generated history is self-reported by the patient and unverified. It is an aid to preparation, not a substitute for history-taking. You remain responsible for reviewing, confirming and correcting it before relying on it clinically. See Is my patient data safe? for the full clinical-responsibility wording.

For most clinicians it appears automatically in the i-scribe transcript box, so there's no need to open the i-consult dashboard. The dashboard is available if you want to review the full chat transcript or check an episode's status. See What the episode statuses mean for what each status tells you.

The trial runs for one month. It gives your clinicians full access to i-consult during that period (creating episodes, sending questionnaires, and receiving the generated histories) so you can see the workflow end to end before committing.

The Akuru team handles onboarding and will reach out to get your clinicians invited, specialties and integrations configured, and your first patients engaged. [VERIFY: who Akuru contacts first to arrange setup, the practice manager or the individual clinician. Flag for confirmation before publishing.]

i-consult is built to work with i-scribe (that's how the generated history flows back into the clinician's workflow), so an active i-scribe subscription is part of the requirement. Practices that don't use i-scribe should speak with the Akuru team about getting started with i-scribe first.

The Genie sync agent installs on the server that hosts Genie, typically managed by your IT department, not on an individual doctor's PC. This lets it read appointment types and keep them in sync centrally for the practice.

These terms describe different things, and it helps to keep them separate:

• An episode is the whole lifecycle of one patient's pre-consultation, from creation, through the SMS and questionnaire, to the generated history. One episode = one patient + one appointment.
• The (medical) history is the structured clinical document i-consult generates from the patient's answers (presenting complaint, past medical history, medications and so on), formatted the way clinicians document.
• A summary is the patient-facing recap of what they shared, shown at the end of the questionnaire so they can review it and add anything else.
• An attachment is how the history can be exported into Gentu, as a PDF attached to the patient record (the alternative export method is a clinical correspondence letter).