The history isn't showing in i-scribe
i-consult history not showing in i-scribe? Check the episode is Completed, the patient finished the questionnaire, and your EMR integration is connected.
The promise of i-consult is that the structured history is just there in i-scribe before you walk in. When it isn't, the cause is almost always one of three things: the patient hasn't finished, the episode isn't Completed yet, or your EMR integration isn't connected. Work through them in order.
For how the seam is meant to work (episodes created automatically, patient completes the questionnaire, history appears in the i-scribe transcript box), see How i-consult fits your day.
1. Has the patient actually finished?
The history only generates once the patient completes the questionnaire. A started-but-unfinished questionnaire produces nothing in i-scribe.
Open the Dashboard and find the patient's episode.
Check the Status column. If it shows Pending, the patient hasn't finished yet.
Open the episode and check the status stepper. Chat Started without Chat Completed means they're mid-questionnaire; History Generated means the history exists.
If they haven't finished, there's nothing to show yet. You can resend the link to prompt them (see Resending a questionnaire link).
If the patient chose not to do the questionnaire, the episode shows Declined. That's expected, and you'll take the history during the consult as usual. See What the episode statuses mean.
2. Is the episode Completed?
The history flows to i-scribe once the episode reaches Completed (status stepper: History Generated).
On the Dashboard, confirm the episode Status is Completed.
If it's Under Review, a response was flagged for a clinician to check before it's treated as complete, so review the episode. See What the episode statuses mean.
Once the episode is Completed, the structured history is generated and ready to flow through to i-scribe.
3. Is your EMR integration connected?
The history reaches i-scribe through your EMR connection. If the integration isn't connected, the seam can't complete.
Go to Settings → Integrations.
Check your EMR card: Gentu, Genie, or Browser Extension - {source}.
Open Details → and confirm the integration is connected and configured.
If it's not connected, reconnect it, then check the episode again.
If you sync appointments from a web-based EMR via the Akuru browser extension and nothing is flowing, the cause may be the extension rather than i-consult. See The browser-extension sync isn't working.
Still not showing?
If the episode is Completed, the patient finished, and your EMR integration is connected, but the history still isn't in i-scribe:
- Refresh i-scribe and re-check the patient.
- Confirm you're looking at the right patient in i-scribe.
- If it still doesn't appear, contact Akuru support with the patient's name and appointment date so we can trace the episode.
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