Why does it say "the patient" or "they/them"?
The above issues usually occur when the system is uncertain about some details. Below are steps to improve these issues.
Why this occurs?
- When the system is unsure about some details, it can choose to select ambiguous terms (in an attempt to avoid making a mistake)
How to fix this issue?
- It helps to clearly tell the system information such as the patient name. A convenient way to do this is to start the transcript with:
- The clinician saying: "Patient is name, she/he is here for reason for visit" Some users prefer to say this before the patient is in the room Some users prefer to type this into the transcript before clicking "Start": At the end of a consult, it also helps to summarise other key information: "The diagnoses are..." "The plan is..."
- A quick way to change the patient name or pronouns is with the Adjustor Tool
- Sometimes issues of incorrect names can be due to an incorrect dictionary entry. It is useful to periodically review your dictionary:
- Sometimes "Fix Name" doesn't work perfectly. Here are some tips for that issue:
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